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Program: First Contact Program

Organization: Canadian Red Cross - Toronto Region - Etobicoke Location
Description of Services: A program that provides an efficient and humanitarian approach to address the most pressing issues of refugee claimants

First Contact aims to:
  • Provide accurate information about emergency shelter, social services, legal and health services
  • Walk through orientation and general information that includes a high-level review of the refugee determination process, Interim Federal Health, legal aid, the shelter system, social services, English classes, work permits and more
  • If needed, provide a light meal, tokens or other supports
  • Provide 24/7 telephone information and referral services, focused primarily on after-office-hours referrals for newly arriving refugee claimants

Fees: Free
Eligibility - Population(s) Served: Primarily for refugee claimants
Application: Varies by program
Accessibility: Partially Accessible      Partially Accessible
Languages: English
Area(s) Served: Toronto and area

Phone Numbers: 416-480-2500 option 1
Toll-Free: 1-866-902-4993
Email: firstcontactontario@redcross.ca
Website: www.redcross.ca/how-we-help/migrant-and-refugee-se...
Address: 557 Dixon Rd, Unit 122
Etobicoke, ON
M9W 6K1
Intersection: Martin Grove Rd and Dixon Rd
Location: Toronto (West Humber—Clairville)
Hours: Emergency shelter referral: Daily 24 hours * Program hours: Mon-Fri 8am-8pm (except on public holidays)

 
This information is provided by thehealthline.ca. It was last completely updated on: 3/14/2025

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